Published on 22/01/2018
Tiger Eye are delighted to announce that David Bullock has joined the company as Director of Client Services. David was until recently IT Director at the Top 100 UK law firm Ward Hadaway and joins Tiger Eye with overall responsibility for customer satisfaction and service delivery. This represents a major hire for Tiger Eye, who are growing significantly within the UK and Europe following a series of strategic initiatives and benefiting from the current rapid growth in the legal technology sector.
Following a long period at Aviva, David moved to Herbert Smith Freehills as their Training Manager in 1998, where he and his team won various national training awards and his position broadened into a Customer Service Manager role, managing a large global support team of 35 people. David was also involved in developing the first real legal IT e-learning solutions at HSF in the early noughties, which were subsequently sold as modules to other Firms. He has since worked at Barlow Lyde & Gilbert (now Clyde & Co) and Dickinson Dees in Newcastle, and most recently as IT Director at Ward Hadaway.
David says, “My passion has always been customer experience. This new career move gives me an opportunity to not only build on the excellent service already provided by Tiger Eye, but to see things from both sides. I want to ensure that the relationship with every customer allows Tiger Eye to be seen as a strategic part of the IT team they are working with.”
“Our client base has continued to expand substantially over 2017”, explains Dave Wilson, MD at Tiger Eye. “We have seen not only a major increase in the number of support customers, but lots of associated technical work – the team have never been busier! David’s appointment will support our determination to keep customer satisfaction as our central focus.”
“It has always been our strategy to be a reliable and ethical employer,” says Julie Wilson, Admin Services Director. “We are delighted to be able to offer the kind of lifestyle and benefits that being based outside of London supports, including flexible working, stress-free commuting, training and development opportunities and healthy mind/body initiatives. This investment in our staff’s happiness reflects in their attitude to work and communication with our customers and is of great importance to us”.